Activation and Usage

  • How can I test the products before my departure?

    To verify your Keepgo products are up and running, please ensure you have configured them correctly. • If you have a Keepgo SIM, please make sure you followed the instructions on our website - https://www.keepgo.com/pages/sim_install (if you use the SIM with another device (hotspot/tablet etc.),...

  • How much is 1GB?

    First, it’s worth explaining what each measurement unit is worth: Approximately 1,024 kilobytes (Kb) make up one megabyte (Mb). The next measurement up is gigabyte (GB), which is made up of 1,024 Mb. 1GB Data Package is great for occasional usage. To give you an idea of what a 1GB of mobile data...

  • What data speeds will I get with Keepgo?

    You will be able to enjoy 4G/LTE speeds on Keepgo-supported networks around the world. Additionally, selected eSIM bundles and devices offer 5G speeds in specific locations. However, the actual speed can vary based on several factors: Location: Your proximity to cell towers and the overall netwo...

  • What causes unintentional data use and how do I prevent it?

    Some of the most common internet activities that may cause high data usage are: automatic system, mobile app, and cloud updates; prolonged video streaming sessions; online interactive gaming; movie/torrent downloads; photo synchronization and in-browser video/audio auto streaming. To learn more ...

  • How do I activate my Keepgo SIM/Hotspot?

    If you have a Keepgo SIM/Hotspot, please go to https://myaccount.keepgo.com/ > log in and find “Activate a SIM card or a Hotspot” option at the left sidebar, then click on "I have a regular SIM card or Hotspot and want to activate it." Provide the Line ID (the last 8 digits of the number prin...

  • Do I have a phone number?

    To get a free* phone number that can be used for regular phone calls/texting, download TextNow or its alternative apps. This number can also be used for WhatsApp, Viber, Facetime or any other platforms registration/verification. How to use Keepgo in combination with Google Voice and TextNow go t...

  • Can I receive my money back if I am not satisfied with the service?

    Yes! No questions asked! We offer a Lifetime Money Back Guarantee for our products and services - https://www.keepgo.com/pages/refund-policy. If you are experiencing technical difficulties, don't hesitate to get in touch with customer support before requesting a refund - support@keepgo.com (or u...

  • Can I get a Micro or a Nano SIM card?

    Yes. You will receive a Nano SIM card with the adapter set for Micro and Standard SIM sizes.

  • Can I use Keepgo SIM/eSIM with a locked phone? How can I find out if my phone is carrier locked or not?

    Keepgo SIM or eSIM cannot be used with a locked phone. Please consider purchasing Keepgo Mobile WiFi Hotspot if your phone is carrier locked. If you are unsure if your phone is carrier locked or not, you may easily check this by following the steps below. How to Check Locked/Unlocked Status on ...

  • What kind of devices can I connect to my Keepgo WiFi hotspot?

    You can connect any WiFi - enabled device to your Keepgo WiFi hotspot.

  • How many devices can I connect to my Keepgo WiFi hotspot?

    Depending on which hotspot you have you can connect anywhere to 15 devices.

  • How do I configure my Keepgo WiFi hotspot?

    You do not need to configure your Keepgo WiFi hotspot as It comes pre-configured with Keepgo APN settings. Just turn it on, and you are connected!

  • How do I edit the APN settings on my Keepgo SIM?

    Please follow the steps below to edit the APN settings on your mobile device On Android devices Go to Settings More / Network & Internet / Connections Mobile Networks Access Point Names Create a new APN profile as listed below For the SIM with an ICCID starting with '8934' APN: internet.kee...

  • Can I use the hotspot (tethering) option on my mobile device with Keepgo SIM card?

    Tethering works in most countries with most mobile device models. Because it depends on the local provider and the specific device model we cannot guarantee it will work everywhere. On the other hand our mobile wifi hotspot does work everywhere. If you are planning to travel with several WiFi-ena...

  • How do I know if my data credit is about to run out?

    You will be notified via account message and email when data usage on your SIM exceeds 75% of your credit. You will receive another text message/email, when the data usage reaches the 90%.

  • How do I charge my WiFi Hotspot?

    You may charge your WiFi hotspot by connecting it to a power outlet using the USB cable included in the package. A fully charged battery will last for about 7 hours active usage time or 13 hours standby time with WiFi on

  • Can I transfer data between lines?

    Sharing a data package between lines is not allowed. We do support transferring data only if the line is no longer in use. Please note that conversion might happen when they subscribe different plans and 10% processing fee will be charged in this situation. Your balance can be increased or decrea...

  • Can I transfer my unused data to another account?

    Sharing data is not allowed and supported. However in case your current line is no longer needed, we would love to assist you to transfer all your unused balance to another line or another account per your request. Please note that our policy is designed to prevent multiple accounts from being c...

  • How can I save my data balance?

    To ensure you have control over your data usage and to avoid any unintentional charges, we recommend the following tips: Utilize Wi-Fi whenever possible: Look for Wi-Fi hotspots at your hotel, cafes, or restaurants, and connect to them to save on data usage. This will help you stay connected wit...

  • How to activate Data Roaming?

    On an Android device, take the following steps: Tap Settings, then choose Connections; Select Mobile Networks; Tap the switch to activate or deactivate Data Roaming. For iOS users: Tap on Settings > Cellular (or Mobile Data, depending on the country); Under Cellular Data Options, toggle Data...

  • How to change the SSID (Wireless Network Name) and the Password* (or Key) of Keepgo WiFi hotspot?

    Connect to the hotspot via any WiFi enabled device and open http://mobile.hotspot (or http://192.168.1.1 or http://192.168.0.1) in your browser. The default username and password is “admin”. On the main menu of the web interface find Settings and open WiFi Settings. Provide the network name in t...

  • How to manually choose required Network on the Keepgo hotspot?

    Connect to the hotspot via any WiFi enabled device and open http://mobile.hotspot (or http://192.168.1.1 or http://192.168.0.1) in your browser. The default username and password is “admin”. On the main menu of the web interface find Settings> open Network mode settings. Choose Manual and fin...

  • How to manually choose the required network on Keepgo SIM card or eSIM?

    On Android smartphone: Go to Settings > Connections; Choose Mobile Networks (if your device is running Android Lollipop, you will need to choose More Networks, then Mobile Networks); Choose Network Operators; Disable Automatic search and choose the required network from the list. On iOS devic...

  • How to set up a SIM card on Android device?

    If you have a Keepgo physical SIM card, please set up the SIM in your device then go to https://myaccount.keepgo.com/ following the steps here to activate your line. Before inserting the SIM, please make sure the device is not carrier locked and use Micro or Standard adapters if necessary (adapt...

  • How to set up a SIM card on iOS device?

    If you have a Keepgo physical SIM card, please set up the SIM in your device then go to https://myaccount.keepgo.com/ following the steps here to activate your line. Before inserting the SIM, please make sure the device is not carrier locked and use Micro or Standard adapters if necessary (adapt...

  • How to turn ON/OFF the Keepgo WiFi hotspot?

    Find a Power button on the top of the hotspot and hold it down for at least 3 seconds to turn it On/Off*.

  • I removed the eSIM from my phone. How can I add it again?

    Some eSIM QR codes can be used only once. If your plan is one of the following (Octans, Antares, Orion, Leo, Taurus), please contact us for a new line. For other bundles, you may rescan the QR code to add it on the same device. To install eSIM, please scan the QR code (it can be found at More De...

  • My device says the Keepgo hotspot has "weak security". What can I do about it?

    Currently IOS devices require WPA2 or higher security types. You can set your Keepgo hotspot to WPA2 via the web interface of the router. Please connect to the hotspot via any WiFi enabled device, open a browser and enter http://mobile.hotspot, http://192.168.1.1 or http://192.168.0.1 in the add...

  • My hotspot was working when being tested before but it is not connected now. What should I do?

    The first thing that is helpful to do is reset the hotspot. Hold down both the WPS and Power buttons simultaneously for at least 3 seconds and give it a try. If there still will be an issue, check the APN settings via the web interface of the hotspot. With the Hotspot device turned on connect to...

  • What are the steps to transfer eSIM to a new device?

    The eSIM QR code is unique and can only be used once. It is tied to a specific device and cannot be transferred to a new device. In case you have lost or changed your phone, or if you have reset it, you will need a new eSIM Line. Starting from 1/1/2024, Keepgo now supports the transfer of eSIM t...

  • Why I see my Keepgo balance and data usage on phone are not the same

    Please note that the data usage on your phone is not your real Keepgo balance. It's data warning with 2GB allowance. To check the data balance, please go to https://myaccount.keepgo.com/, at the Line's managing panel in your account, choose the Line ID and you can see how much data you have left...

  • Why is my Keepgo eSIM stuck in activating in my iOS device?

    Sometimes, an eSIM gets stuck in activating mode in iOS devices. This might happen when the eSIM is installed but you haven't arrived at the destination country/region covered by the eSIM yet. As a result, it may show as "activating" or "activation failure". ****Please don't remove the eSIM from...