My hotspot was working when being tested before but it is not connected now. What should I do?

STEP 1:

The first thing that is easy and helpful to do is to reset the hotspot.

1. Hold down both the WPS and Power buttons simultaneously for at least 3 seconds.
2. Test the connection on your device again.

STEP 2:

If there is still an issue, then check the APN settings via the web interface of the hotspot. See the steps below:

1. Turn on the hotspot device.
2. Connect your mobile device/laptop to the hotspot's Wi-Fi.
3. Open your web browser and input any of the links below or input the IP address written underneath the hotspot device: http://mobile.hotspot or http://192.168.1.1 or http://192.168.0.1 or http://mw41.home/index.html (for Alcatel hotspot) or http://tplinkmifi.net (for TP-Link devices) in your browser.
4. When the setup page opens, use the Log-in credentials:

• Username: admin
• Password: admin

5. Go to Settings>> Profile Management

6. Edit the current profile or create a new one and input the fields below:

For hotspot SIM starting with 8934:
Name: Keepgo
APN: internet.keepgo.com
Dial Number: *99#
Auth (Protocol): NONE
Username: leave blank
Password: leave blank
Save settings, and set the new APN as default, reboot the device, and start surfing the internet.

For hotspot SIM starting with 8937:
Profile Management: plus (D)
Name: plus
APN: plus
Dial Number: *99#
Auth (Protocol): NONE
Username: leave blank
Password: leave blank
Save settings, and set the new APN as default, reboot the device, and start surfing the internet.
See the image below for reference.

******In case of any issues or concerns please contact our Customer Support Team via email (support@keepgo.com) or chat on our website.