This usually means that your device isn’t connected to a compatible Keepgo mobile network. Don’t panic just follow the steps below to fix it:
📱 iOS (iPhone/iPad)
- Go to Device Settings
- Tap Cellular or Mobile Data or Mobile Service
- Select your eSIM/SIM line
- Click Network Selection
- Turn off Automatic selection
- Manually select a network compatible with your eSIM
➡️ To find compatible networks based on your location, check your SIM/eSIM coverage guide: Keepgo eSIM Coverage Guide
Once a network is selected, check if your internet is working.
Use the image attached below as a guide to find your settings.
🤖 Android
- Go to Settings
- Tap Connections or Network & Internet
- Select Mobile Networks
- Choose your eSIM/SIM
- Tap Network Operators
- Turn off Automatic selection
- Manually choose a compatible network
➡️ Find compatible networks for your location here: Keepgo eSIM Coverage Guide
After selecting a network, check your internet connection.
Use the image attached below as a guide to find your settings.
If you're still having trouble, we’re here to help!
📧 Email: support@keepgo.com
💬 Live Chat: Available on our website
Jun 13, 2025