Setting up an eSIM involves two main steps: installation and activation. You can install the eSIM on your compatible device at any convenient time. However, make sure to activate your selected eSIM bundle only when you are within the coverage area.
For a smooth experience, we suggest installing the eSIM before beginning your journey and activating it once you reach your destination.
Installation
1. In Settings, go to Network & Internet > Mobile Network > Click on "+".
2. You can now scan your QR code or enter the code manually.
3. When the device asks for your confirmation, click on Activate.
4. The device will automatically install your profile.
5. Choose Keepgo eSIM. Your profile is now installed. Click on Done.
Activation
6. Now, make sure that Mobile data and roaming are activated.
7. If you still don't have connectivity, please check your APN (access point name) settings, probably your APN was not set automatically. You can set the APN manually, please find the APN details in myaccount.keepgo.com > eSIM lines > More information.
8. To access the APN settings on your Google Pixel devices, you should navigate to:
Settings > Network & Internet
Select Mobile network > Advanced > APN
** Before installing an eSIM profile on your Google Pixel 6 6 Pro or above, please make sure to authorize the use of the eSIM in the Settings beforehand.
*** The eSIM QR code is unique and can be installed only once. If you lost/changed your device, you have to download a new eSIM. However, you can contact us via chat or email support@keepgo.com and we assist you with any issue.
Change the Label of Your eSIM Line
On your phone, label the eSIM as «Keepgo_bundle_name." This will help clearly identify the eSIM on your device, improving the efficiency of our support services.
To edit the label of an eSIM on a Google Pixel, go to Settings > Network & internet > SIMs, select the eSIM you want to edit, then tap the pencil icon to change its label and save the changes