How do I setup eSIM on my Android device?

There are 2 ways to add an eSIM to your device(please note these steps may differ depending on your device):

Option 1 – By scanning the eSIM QR Code

To scan the QR Code and set up your eSIM, please follow these steps:

1. Go to your account to find your QR code
2. Scan your QR code and add the confirmation code if prompted
3. If necessary, go to Network & Internet and tap on the Mobile network to set the correct APN listed in the Additional Info which is at the bottom-right of the selected data package page.
4. Turn on eSIM under Mobile Network
5. Enable Mobile Data
6. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
7. If you still don't have connectivity, please check your APN (access point name) settings,  probably your APN was not set automatically. You can set the APN manually, please find the APN details in myaccount.keepgo.com > eSIM lines>More information

Here's how to manually change APN settings on an Android mobile phone.

• From the home screen, tap the Menu button.
• In the phone configuration, select “Wireless and network.”
• Tap the “Mobile Networks” option.
• Scroll down and tap on “Access point name or APN.”
• Tap on the three-dot menu in the upper right corner of the screen.
• Tap on “New APN” and enter the APN details from myaccount.keepgo.com > eSIM lines>More information.
• Once it’s done, click on the ‘Save’ option in the upper right corner of the screen.

Option 2 – By adding the eSIM manually

If you are experiencing issues scanning the QR code or are unable to scan the QR code, you can enter eSIM details manually. Please follow these steps:

1. Go to your account to find your QR code
2. Go to Settings on your device
3. Tap on Network & Internet
4. Tap the Add icon next to Mobile Network
5. Tap Next when asked, “Don’t have a SIM card?”
6. Tap Enter Code Manually. You will be asked to enter your SM-DP+Adress in the following format: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE
7. Turn on your eSIM under Mobile Network
8. Enable Mobile data
9. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
10. If you still don't have connectivity, please check your APN (access point names) settings,  probably your APN was not set automatically. You can set the APN manually, please find the APN details in myaccount.keepgo.com > eSIM lines > More information

The eSIM QR code is unique and can be installed only once. If you have lost or changed your device or removed the eSIM accidently, you need to purchase a new one. We will support transfer the unused data to your new line. You can contact us via chat on our website - https://www.keepgo.com/ or email support@keepgo.com and we will assist you with any issue.