General

• What is data roaming?

  Data roaming occurs when you use data connection outside of your carrier's coverage zone. Your mobile network can make substantial charges for roaming outside of your network coverage zone and you may end up with an enormous bill without realizing it.

• Why do I need Keepgo internet SIM card or Mobile WiFi Hotspot?

  Keepgo Mobile WiFi Hotspot or Data SIM card is a convenient and affordable way to have data connectivity for your phone, tablet, laptop, or any other mobile device. Keepgo internet SIM or Mobile Hotspot is a much more affordable solution to connect to the Web while traveling internationally.

• Can I just use WiFi in a hotel or a cafe?

  The most obvious way to minimize or eliminate data roaming fees is use only WiFi. Keep in mind that it is not a foolproof method for many of us because our phones or tablets are often needed most while we are on a move, and not while we are sitting in an internet cafe or a hotel lobby (remember t...

• Is my Keepgo WiFi network secure?

  No matter where your travels take you, your connection to the internet will be private and secure. Password protected encryption means you’ll never have to worry about questionable public WiFi networks and information leaks.

• What is MyAccount?

  My Account is your personal page at Keepgo, where you can manage your lines, track your data usage, cancel lines when needed, etc.

• What happens if I lose my Keepgo SIM/Hotspot?

  If you lose your Keepgo SIM/Hotspot you will need to purchase a new SIM/Hotspot. Please contact Customer Support to receive a discount code to purchase your replacement SIM/Hotspot. Your remaining data balance will be transferred to your replacement SIM/hotspot.

• Can I use iMessage with my eSIM?

  Yes, you can use iMessage with our Keepgo eSIM. Please keep in mind that you may need to reset iMessage after installing your eSIM if you cannot access your iMessage. You can do so by following the steps below: 1. Go to Settings on your device 2. Go to Messages 3. Toggle iMessage OFF 4. Toggle...

• Does Keepgo require any personal identification document?

  According to our Privacy policy, when ordering or registering on our site, you may be asked to enter personal information such as your name, email and shipping address. Please note that in case our alert system marks your order as fraudulent, we will need to confirm that the order was placed by ...

• How to check the line ID of your active eSIM on multi-eSIMs device?

  In order to better manage your cellular plans and avoid confusion, we suggest to change/ edit the names after installation. In case you have multiple lines and don't know which is which, please make sure you turn the questioned eSIM ON, turn OFF other lines on the device then follow the steps bel...

• How to Delete Your Keepgo Account

  If you wish to delete your Keepgo account, please follow these steps: Log in to your account at Keepgo My Account. Navigate to the User Profile section. Scroll down to Notification Settings. Click on the Delete Account button located after the Notification Settings. By following these steps, you...

• How to reset to default settings Keepgo hotspot (black model)

  Hold both “Power” and “WPS” keys simultaneously for 4-6 seconds. All LED indicators will flash blue 4 times to indicate that the device has been reset to factory mode.

• I am in the USA and can’t visit some websites or my location is determined as Spain. What can I do?

  Please note that the origin of the SIM card in your possession is Spain. As a result, some websites can determine your location as Spain and even aren't allowed to be opened. For such cases please use Opera browser with the interior VPN and choose the US IP address. Besides Opera browser you cou...

• I have a coupon code for bonus data, how may I apply it?

  Have a coupon code for bonus data? Apply it in your account on our website* - https://myaccount.keepgo.com/ Find the “Lines” menu** >> select the eSIM/SIM card line >> click on “More Details” on the Line and find the “Redeem Free data” button>> Enter the coupon code and click o...

• Is my connection with Keepgo private? What is a Privacy IP address?

  With Keepgo you may be sure of a private internet connection as we provide you with a Privacy IP address. Privacy IP address prevents other websites from tracking your real location through an IP address. If you use your real IP address other websites can determine your real physical location. T...

• While scanning eSIM QR code, I receive the error "This code is no longer valid"

  You may receive this error message if QR-code might be partially scanned due to poor WI-FI connection or VPN is turned ON. Please turn off VPN and scan the code again or add manually using the activation code. In order to confirm whether the eSIM has been installed or not, please proceed as belo...

• Will the SIM Card work with my mobile device?

  Keepgo Data SIM card works with compatible unlocked GSM phones, tablets, or hotspots, including: iPhone, IPad, Samsung Galaxy, Nexus, LG, etc.