1. General Checklist
- Ensure you’re in a coverage country for your eSIM and you have turned ON the right eSIM.
2. For Android Devices
- Go to APN(Access point name) settings > Tap the 3 dots in the top right corner of the APN settings for more options > Click Reset to Default.
- Restart your device.
- Set eSIM as your Mobile Data Plan, turn on Mobile Data & Data Roaming.
- Confirm if the APN is written correctly (refer to the APN guide below).
- Turn off Automatic Network Selection and manually select different Keepgo networks available in your location to find the best one.
- Toggle Preferred Network Type from 5G to 4G/LTE, then turn OFF Wi-Fi and test the connection again.
3. For iOS Devices
- Reset APN: Go to Settings > Mobile Data > Select your eSIM > Click Cellular Data Network > In your APN setting, scroll to the bottom of the page and click Reset Settings(use the image below as reference).
- Restart your device.
- Set eSIM as your Mobile Data Plan, turn on Mobile Data & Data Roaming.
- Confirm if the APN is written correctly (refer to the APN guide below).
- Turn off Automatic Network Selection and manually select different Keepgo networks available in your location to find the best one.
- Toggle Preferred Network Type from 5G to 4G/LTE, then turn OFF Wi-Fi and test the connection again.
4. APN Guide(all in small letters) For Different eSIM's
- Andromeda, Lynx, Solaris, Chamaeleon: mobile.three.com.hk
- Eridanus, Tucana, Corvus, Cygnus, Hydrus: plus
- Perseus: smartone
- Auriga: orange.fr
- Cassiopeia: smartone
Contact Keepgo Support if the issue persists.
Jan 23, 2025